Kellogg’s, Crumbl, and Angry Customers
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the controversy surrounding Kellogg’s and its failure to eliminate artificial ingredients from its cereals, despite a decade-old promise. They analyze the implications of consumer activism led by influencers like Vani Hari, known as the Food Babe, and explore the various strategies companies […]
You Deserve a (Price) Break Today
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the reputational challenges faced by consumer companies in the wake of price increases and supply chain issues. They explore McDonald’s lawsuit against some suppliers for alleged price fixing, the new scrutiny on “shrinkflation,” and the value of transparency in crisis communications. The […]
You Deserve a (Price) Break Today
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the reputational challenges faced by consumer companies in the wake of price increases and supply chain issues. They explore McDonald’s lawsuit against some suppliers for alleged price fixing, the new scrutiny on “shrinkflation,” and the value of transparency in crisis communications. The […]
The Headless Boar
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the recent crisis faced by Boar’s Head due to food safety issues, including listeria contamination that resulted in multiple deaths. They analyze the company’s lack of transparency and accountability, the importance of visible leadership during a crisis, and compare Boar’s Head’s response […]
The Headless Boar
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the recent crisis faced by Boar’s Head due to food safety issues, including listeria contamination that resulted in multiple deaths. They analyze the company’s lack of transparency and accountability, the importance of visible leadership during a crisis, and compare Boar’s Head’s response […]
Ford Quits the HRC Index
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll explore the evolving landscape of corporate communications, particularly in relation to the Corporate Equality Index and the impact of activism on corporate reputation. They discuss how companies are navigating the pressures of diversity, equity, and inclusion (DEI) initiatives while facing backlash from various […]
Ford Quits the HRC Index
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll explore the evolving landscape of corporate communications, particularly in relation to the Corporate Equality Index and the impact of activism on corporate reputation. They discuss how companies are navigating the pressures of diversity, equity, and inclusion (DEI) initiatives while facing backlash from various […]
How OCR Helps Close the Executive-level Trust Gap
One of the most overlooked challenges is the lack of trust among executives. While organizations often focus on improving communication across teams and departments, less attention is paid to peer-to-peer trust at the leadership level—an essential ingredient for effective decision-making and innovation. Research from the 2024 Edelman Trust Barometer shows that only 37% of executives trust […]
Top 5 Productivity Pitfalls for Senior Executives
As a senior executive, you’re tasked with steering the ship, making strategic decisions, and ensuring your organization remains competitive in an ever-evolving landscape. However, even the most seasoned leaders can fall into productivity traps that hinder effectiveness and slow down progress. Here are five common productivity pitfalls that senior executives face and how to overcome […]
CCO+: The Evolution of Corporate Leadership
CCO-plus: The Evolution of Corporate Leadership By Craig E. Carroll, Ph.D., Observatory on Corporate Reputation August 1, 2024, Reading Time: 7 minutes. Since OCR began tracking the CCO-plus in 2019, the emergence of the “CCO-plus” has become a defining trend in corporate leadership. With Fortune and Forbes’ release of this year’s Fortune 1000 and Forbes […]
